Effective Date: March 2025

1. Who We Are

Our website address is: https://thepooptroop.com.au.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information:
  • Name   
  • Address
  • Phone number
  • Email address
  • Payment information (processed securely through third-party payment processors)
  • Specific instructions related to your property and dog(s)
  • Any notes that we make regarding your property or dogs, for the purpose of carrying out our services.
• Property Information:
  • Details about your property layout relevant to our service (e.g., gate locations, dog run areas).
  • Information about your dog(s) (e.g., breed, size, any specific needs).
  • Information about whether we will be accessing your property while you are home, or while you are away.
• Website Usage Information:
  • IP address
  • Browser type
  • Device information
  • Website navigation data (e.g., pages visited, time spent on pages).
• Communication Information:
  • Records of communications with us (e.g., emails, phone calls, text messages).
• Media:
  • Proop Troop may upload images to the website showcasing examples of our work. These images may include general views of properties, but will be taken to ensure that personal information is not inadvertently shown.
• Cookies:
  • We may use cookies to analyze website traffic and improve user experience. These cookies do not collect personally identifiable information.
  • We may use cookies to remember user preferences.
• Embedded content from other websites:
  • Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.   
     
  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.   
     

     
• Google Reviews:
  • We may display reviews that you have left on Google on our website. This will include your name as it appears on the google review.
• Form Data:
  • Personal information collected through our online forms is processed through ServiceM8. Please refer to ServiceM8’s Privacy Policy (https://www.servicem8.com/privacy/) for details on how they handle your data.

3. How We Use Your Information

We use your information for the following purposes:

• Providing and Maintaining Services:
  • Scheduling and performing dog waste removal services.
  • Communicating with you about appointments and service updates.
  • Processing payments.
  • Providing customer support.
• Improving Our Services:
  • Analyzing website usage and service performance.
  • Developing new features and services.
  • Personalizing your experience.
• Communication and Marketing:
  • Sending service-related notifications.
  • Sending promotional materials (with your consent, where required).
  • Responding to your inquiries and requests.
• Security and Compliance:
  • Protecting against fraud and unauthorized access.
  • Complying with legal obligations.

4. Information Sharing

We may share your information with:

• Service Providers:
  • Third-party payment processors.
  • Website hosting and maintenance providers.
  • ServiceM8.
  • Any Subcontractors that may be used to carry out our service.
• Legal Compliance:
  • When required by law or in response to a legal request.
  • To protect our rights and safety or the rights and safety of others.
• Business Transfers:
  • In connection with a merger, acquisition, or sale of assets.
• Who we share your data with:
  • If you request a password reset, your IP address will be included in the reset email.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:   

• Secure data storage and transmission.   
   
• Restricted access to personal information.
• Regular security assessments.
• Using secure third party payment processors.

6. Accessing Your Property

• We understand that we may be accessing your property when you are not present.
• All of our staff are vetted, and we take the security of your property very seriously.
• We will follow any instructions that you provide regarding accessing your property, and will ensure that all gates are closed, and the property is left secure.
• If we notice anything unusual regarding your property, we will make every effort to contact you.

7. Your Rights

You have the following rights regarding your personal information:

• How long we retain your data:
  • For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.   
     

     
• What rights you have over your data:
  • If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.   
     

     

     
• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information (subject to legal limitations).   
   

   
• Opt-Out: You can opt out of receiving marketing communications.
• Data Portability: You can request a copy of your data in a machine readable format.   
   

To exercise these rights, please contact us at [Insert Contact Information].

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.   

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website or by other means. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.   

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:   

• [Insert Email Address]
• [Insert Phone Number]
• [Insert Physical address if applicable]

By using our services, you acknowledge that you have read and understood this Privacy Policy.